Philippine airlines cancelled flight compensation

Want to know about Philippine airlines cancelled flight compensation? In the Philippines, airline passengers have certain rights and protections in the event that their flight is cancelled. If you have experienced a cancelled flight with Philippine Airlines, it is important to know what compensation you are entitled to receive.

Under the Civil Aeronautics Board (CAB) Memorandum Circular No. 28, airlines are required to provide passengers with compensation in the event of cancelled flights. The amount of compensation depends on the circumstances of the cancellation, such as the cause and the timing.

If a flight is cancelled due to factors within the airline's control, such as maintenance issues or crew availability, passengers are entitled to the following:

  • Full refund or rebooking on the next available flight: Passengers have the option to receive a full refund of their ticket or be rebooked on the next available flight without any additional charge.

  • Refreshments and meals: The airline must provide passengers with food and drinks appropriate to the waiting time.

  • Accommodation: If the passenger needs to stay overnight, the airline must provide accommodations, such as a hotel room or similar, and transport to and from the airport.

If the flight is cancelled due to factors outside the airline's control, such as weather conditions or air traffic control issues, the airline is not required to provide compensation. However, they are still obligated to assist passengers in finding alternative flights and providing basic necessities during the waiting time.

In addition to the compensation provided by the airline, passengers may also be entitled to compensation under the Air Passenger Bill of Rights (APBR) issued by the CAB. The APBR states that passengers are entitled to a minimum of Php 5,000 ($100 USD) for each cancelled flight, regardless of the cause.

To claim compensation for a cancelled flight, passengers should contact Philippine Airlines customer service as soon as possible. They will need to provide their booking details and any supporting documentation, such as receipts for meals or accommodation. It is important to keep all documents related to the cancelled flight in case they are needed as evidence.

In conclusion, passengers of Philippine Airlines are entitled to compensation if their flight is cancelled, depending on the cause and timing of the cancellation. It is important to know your rights as a passenger and to take action to claim compensation if necessary.